Returns & Refunds Policy

At Orin Organic, we take pride in the quality of our products and strive to provide you with an exceptional shopping experience. If you are not fully satisfied with your purchase, our Return and Refund Policy ensures a transparent and hassle-free process to address your concerns.

Eligibility for Returns

We accept returns under the following conditions:

Return Period: Returns must be initiated within 5 calendar days of the delivery date.

Condition of Items: Items must be unused, in their original packaging, and in undamaged condition.

Non-returnable items include:

  1. Used candles.
  2. Products with damaged or missing packaging.

Proof of Purchase: A valid receipt or order confirmation is required to process your return.

How to Return Your Product

To initiate a return, please follow these steps:

Contact Us:

Email our Customer Care team at info@orinorganic.com with the following details:

  • Your order number.
  • A brief explanation of the reason for the return.
  • Supporting photographs if the product is damaged or defective.

Approval Process: Once your request is reviewed, you will receive a confirmation email with detailed return instructions.

Courier Collection:

  • We will arrange for a courier to collect the product from your designated address.
  • Please ensure the item is securely packaged to avoid damage during transit.

Return Fee: A 10 AED handling fee will be applied for the return service and deducted from your refund amount.

Refund Details

Refunds are processed promptly after the returned item has been inspected and approved by our team.

Refund Method: Refunds will be issued to your original payment method once the returned item has been collected, inspected, and approved by our team.

Exclusions:

  • Original delivery charges are non-refundable.
  • The 10 AED handling fee will be deducted from the total refund amount.

Damaged or Defective Products

We maintain strict quality control processes to ensure that our products reach you in perfect condition. However, if you receive a damaged or defective item, we will prioritize resolving the issue.

Notification:

  • Contact us at info@orinorganic.com within 48 hours of delivery with the following details:
  • Your order number.
  • Clear photographs of the damaged or defective product.

Resolution Options:

Based on the assessment, we may offer:

  • A replacement at no additional cost.
  • A full refund, including the original delivery fee (for defective items only).

Please note that items damaged due to customer handling, storage, or misuse are not eligible for return or refund.

Important Information

  • Items that do not meet the return eligibility criteria will not be accepted, and the item will be returned to the customer.
  • Refunds are processed only after our quality team has approved the returned product.
  • Orin Organic reserves the right to refuse any return that does not comply with our policy.

Our Commitment

At Orin Organic, we are dedicated to providing exceptional service and ensuring your satisfaction. Our policies are designed to protect both our customers and the quality of our products, ensuring a reliable shopping experience every time.

Contact Us

If you have any questions or require further clarification about our Return and Refund Policy, please reach out to us. We aim to respond to all inquiries within a few hours.

Thank you for choosing Orin Organic.